HealthCare partners raising their hands in a conference room.

HealthCare Partners

Our integrated healthcare plan solution works in a seamless fashion with our service-first program partners.

Member Concierge

Your Health Journey Starts with Hello!

Our concierge team serves as the center of the healthcare universe to a member, and it begins with HELLO! Our multi-lingual care team will call at the beginning of the plan year to introduce themselves to the members to build a relationship, and they will guide the member through every healthcare episode that they encounter.

The concierge team will verify if the member’s provider participates in the network and if not, they will contact the provider to negotiate an agreement allowing the member to continue seeing the provider.

Our concierge team will be the single source of contact for every member.

A group of partners sitting around a table looking at a laptop.
getting members into their nominated provider
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ensuring members have access to care
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claims processing accuracy
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Healthcare Benefits Administration

Your Benefits, Our Commitment: A Service-First Collaboration

FGI works with a Third-Party Administrator that has over 29 years of experience in the healthcare industry. We are uniquely aligned with a service-first approach to our clients. The TPA is the owner of the source code and employees over 49 IT programming professionals. This ensures their operating system and team members serve the client in the most efficient and precise manner.

Two nurses partners looking at a clipboard in an office.

Value-Driven Health Plans – VDHPs

Leading the Way to Quality and Savings

Our program utilizes a reimbursement methodology known as Value-Driven Health Plans. VDHPs are high-engagement, low-cost health plans that:
The methodology uses Medicare+ and Cost+ information to determine a fair and reasonable price for medical services. This strategy results in:

PBM & Specialty Drug Program

Tackling Healthcare Costs Head-On

The unsustainable cost of prescription drugs is having a negative impact on the healthcare system. Prescription spending is growing faster than any other part of the healthcare dollar and prescription expenditures represent 30%-40% of the total healthcare spend. Over the past 10 years, prescription medications has risen 3x faster than the rate of inflation and prescription drug costs have increased in the U.S. by 35% in the past 5 years.

We have partnered with an innovative, tech-driven prescription benefits organization that focuses on lowering costs. While most PBMs talk about cost transparency, our program prefers to be cost transparent and innovative by utilizing state-of-the-art technology combined with human intervention to create real savings and value. Our strategic approach of utilizing mail order for maintenance medications, International Pharmacy, Prescription Assistance Programs (PAP) and others will have a dramatic impact in controlling the overall pharmacy spend on a healthcare plan.

A doctor is holding a bottle of pills and a pen while collaborating with their partners.
A stethoscope is shown on a clipboard in front of a man collaborating with partners.

Proactive Population Health Management

Preventing Costs Before They Happen

We offer a full suite of URAC-accredited services (Utilization Management, Case Management, and Disease Management) to improve access and target the most appropriate levels of care before services are rendered, resulting in dramatic savings for the plan and the member. Our partner has the ability to be proactive instead of reactive in delivering quality healthcare at the best possible price.

Reporting and Data Analytics

A Window Into Healthcare Spending Trends

Through our program partners, we have the ability to provide in-depth reports identifying trends in healthcare spending as well as specific opportunities to improve the level of care and cost avoidance on a member level.

Our reporting provides guidance for evaluating the performance of the health plan which allows us to analyze benefit structure, areas of cost prevention, and clinical intervention.

A woman is sitting at a desk with partners and papers.
Partners in healthcare - a stethoscope sits on top of a medical bill.

Cost & Quality Metrics

Quality Metrics for Informed Choices

Our program empowers members with tools that will provide a clear picture of the quality of care given by providers and facilities for a specific medical episode and also provide a cost estimate based on the member’s YTD healthcare expenses.

Stop Loss Partners

Protecting Your Plan: Cost-Effective Stop Loss Coverage

FGI has preferred MGUs / Stop Loss Carriers that have fully analyzed our program and our seamless approach to providing services on an efficient platform in combination with sound cost containment strategies to provide the most competitive pricing for stop loss coverage.

In addition to traditional experience underwriting, we have the ability to underwriter utilizing AI technology on groups with 10 or more enrolled employees without needing individual health questionnaires or experience. This option is great for groups wanting to move from fully insured or coming out of an association or PEO plans with no experience.

A man sitting at a table with a tablet and laptop, collaborating with his partners.
Partners, A woman is on a video call with a doctor on a laptop.

Virtual Medicine

Quality Meets Affordability: Virtual Medicine Redefined

Our program includes comprehensive virtual healthcare with a leading telemedicine company that provides medical care at a $0 copay, and no claims cost to the plan.

It also provides behavioral health services that include copays to the member and no claims cost to the plan.

Member App Tools

Protecting Your Plan: Cost-Effective Stop Loss Coverage

Making decisions for one’s health is not just an administrative function; it is a personal experience. That is why we offer a best-in-class platform that not just saves clients’ time, stress, and money – it supports every step towards better health benefits usage and engagement.

This all-in-one benefits app unifies member experience by having everything in one place: ID cards, Plan Summaries, Virtual Care, Care Navigation, Provider Lookup, Provider Comparison /Transparency Tools, Pharma, Claims Data. Also includes a member communications tool that sends secure, HIPAA-compliant messaging to groups and individual members to ensure the right message at the right time.

A woman is standing in front of a living room, engrossed in her smart phone.

Group Health Plans Tailored For Brokers

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Client Testimonials

Discover what our satisfied clients have to say about their transformative experiences with The Freshour Group. Real stories, real results – see how we’ve made a difference in their healthcare journeys.

The Freshour Group has transformed the way we approach healthcare benefits. Their integrated solutions have led to significant savings for our clients, and the member experience is exceptional.

James Cosner Advisor

I can always count on The Freshour Group to deliver excellence. Their Value-Driven Health Plans have been a game-changer for my clients, offering both quality and affordability.

Valorie Woods Broker

I can confidently say that The Freshour Group is the partner you need for exceptional healthcare solutions. Brokers and clients both benefit from their service-first philosophy.

John Parish Advisor

The Freshour Group

Get in Touch

For questions, quotes, or a more complete overview of our strategic health plan solution or to discuss strategy about a particular group, please contact us today.